Dove Soft Blogs

Customers live in a world of options and choices. For businesses to make a difference, they have to stay engaged with the customers round the clock, wherever they may be through different stages of their customer journey. To do this, you need a communications partner that can help you stay in touch with your customers reliably across the globe. WhatsApp Business API is designed for larger companies to establish their business presence on WhatsApp. Since it is an API, there is no front end interface provided and no app. The idea is businesses take the WhatsApp API endpoint and integrate it into their business software. Important Benefits of WhatsApp Business API: Rich Media messaging using WhatsApp Notify: Send out Notifications, alerts, and reminders. Communicate: Converse with customers, respond, and communicate. Support: Help customers with "How to" questions. Ubiquitous messaging with SMS Send more than just 160 characters in any language. Send S...

With more than 1 billion active users surely each one from the young generation is on WhatsApp. Time has come to unlock new ways of customer communication. WhatsApp has wide acceptance as a secure, private, and direct way of communication, naturally many establishments are exploring the new way of communication with their customers. Many companies are inclined to have a WhatsApp based customer Support center to cater to the needs of their customers. Some even go a few steps further to get a Customized WhatsApp Bot replying to their customer's standard queries. Various use cases can be developed around WhatsApp API to integrate with CRM. Like Sending status Updates.(workflow update on whatsApp), Sending Ticket Status on WhatsApp and resolution (Customer Support and Ticketing on whatsApp) , Greeting newly generated leads, Creating new leads on receipt of whatsapp message. (Lead nurturing on whatsApp) , Sending Birthday wishes (Customer Satisfaction on whatsApp), Sending f...

We are living in a world where it is cut-throat competition among everyone in their respective fields. To survive in the market it is important to understand the needs of the customers and keep them satisfied over the period of time so that the business can be sustained in the long term. Connectivity is the most important link between the customer and the business. With this, the customer is continuously being aware of the latest offers and discounts which are there. WhatsApp Business API gives you a simple and reliable way to reach your users directly in the WhatsApp application. Meet your users where they are: on WhatsApp Users increasingly want to talk to businesses the same way they talk with their friends and family. That’s why businesses all over the world have turned to message to send proactive notifications, verification codes, and use it as a channel for customer support. In more than 180 countries and especially across South East Asia, WhatsApp is the mes...