A lot of small business owners make the mistake of thinking that text message marketing is only for big corporations with big budgets. However, small businesses can and should adopt SMS marketing campaigns to help grow their business and take advantage of SMS’s efficiency and reliability. SMS advertising boasts an impressive 98% open rate with 83% of the text messages being opened within the first three minutes. After the message has been opened, the efforts from SMS advertising result in 8 times more responses than email campaigns. The following information explains 3 ways you can effectively use SMS for advertising.
1. SMS is affordable
Small businesses often have only small marketing budgets. But, here is some good news, SMS marketing is cheap, whereas advertising agencies are expensive, as are snail mail campaigns and even phone calls can be pricey, especially if you’re calling internationally. However, most bulk texting services offer extremely affordable flat rates, allowing you to send hundreds or even thousands of messages without breaking your budget.
So, how can you get the most out of your budget? First, you need to grow your SMS database list. To do this, you should promote your SMS campaign over the rest of your advertising platforms. Include instructions on how to opt in to receive your email newsletter, and include this on in-store signage, leaflets, your social media pages, website and any other places you advertise.
2. Engage Interested Customers at the Right Time
While consumers will quickly and nonchalantly opt-in an email marketing campaign, they use more discretion when it comes to mobile text messaging campaigns. Users limit themselves on to the brands that they are genuinely interested in for SMS advertising campaigns.
As with most facets of life, timing is everything. The best practice is to use a little common sense in determining when you should send messages. Instead of sending out text messages in the middle of working hours, you can increase your response by sending the message at a more appropriate time.
3. It’s good for customer service
Small businesses have a natural lead over big corporations when it comes to customer service: 80% of Americans agree that smaller companies place a greater emphasis on customer service than large businesses. And this is important when you consider that 7 in 10 Americans say they are willing to spend more with companies they think provide top-notch customer service.
So, how can texting help you to maintain excellent customer service?
- Texting is great for polling
- Tips and advice
- Solving problems
- Delays or cancellations
- Personalized and targeted texts
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